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An der Schnittstelle von AI und CX – mit Latané Conant und Gästen
Alle zwei Wochen: 20-minütige Deep Dives zu Governance, Technologie und der Kultur, die Teams durch den größten Wandel der Customer Experience seit einer Generation führt.
Hör auf deiner bevorzugten Plattform rein
Sieh dir die neuesten Folgen an:
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Mark Niemiec | Increasing CIO business relevance with AI
Mark Niemiec, CRO of SAP Customer Experience, shares why he believes agentic customer experience should be on the top of every CRO and CIO’s priority lists.
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Matt Dixon | Conquering AI adoption FOMU
Matt Dixon, Founding Partner of DCM Insights and author of The Jolt Effect, Effortless Experience, and The Challenger Sale, explains how the right AI vendor eliminates customers’ “fear of messing up” (FOMU) in their AI adoption.
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Mike Gathright | Scaling HealthEquity’s minimal lovable voice AI agent
Mike Gathright, Chief Customer Officer of HealthEquity, shares how his team is leveraging voice AI to not only anticipate, but act on customer needs.
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Ride the agentic wave with Latané Conant
At the intersection of AI and CX is the Agentic Wave. Ready to ride it? Every other week, Parloa’s CMO, Latané Conant,explores what it takes to confidently lead through the biggest CX transformation in a generation.