Treated like a stranger.
Every channel starts a new conversation with no memory of the last one.
SAP
You want repeat business. Not customers repeating themselves.
Parloa's AI agents carry context from SAP Service Cloud into every conversation, so nothing gets asked twice and loyalty builds with every conversation.
Our trusted customers
The Problem
Loyalty is lost long before a customer decides to leave.
Every time a customer retypes an order number, re-explains an issue, or is bounced to another system, loyalty fades. None of it alone feels like a reason to leave, until it adds up to one.
Forced to repeat everything.
Order numbers, account details, the whole issue needs repeating at every step.
Stuck in the tree.
IVRs and chatbots send customers in endless cycles trying to reach a human.
Escalation by default.
The business has the data to resolve, but escalates the issue to a human anyways.
The Solution
One conversation. Powered by customer truth in SAP.
Parloa's AI agents connect to SAP Service Cloud, so they open every conversation with complete account, order, and case history. Once completed, they update SAP so the next agent - human or AI - can pick up right where the last left off.
Parloa x SAP in practice
A customer calls to report a damaged item. The agent already knows the order and the item. It confirms the damage, issues the credit note, and triggers the replacement, all without human interference. If the customer asks for a human anyway, they're routed to the right specialist, already briefed on the situation from SAP.
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Stronger CX from your SAP operations: Parloa earns SAP Endorsed App premium certification
Parloa is the only third-party voice AI vendor with SAP Endorsed App status. Learn how the Parloa x SAP Service Cloud integration delivers full-context voice support from problem to resolution to revenue.
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Parloa is the only customer-facing, agentic AI platform to earn SAP's endorsed app premium certification.
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Together, with Parloa, we are using AI to connect customer service interactions into the broader customer journey to drive loyalty, trust, and long-term growth.
Designed for the conversations your team handles every day.
Orders, returns, and service in one flow
Order status and tracking
Update customers on orders, shipments, and delivery without putting them on hold.Order changes and returns
Process cancellations, modifications, and returns end-to-end, across channels and systems.Service requests
Schedule appointments and order replacements based on live product information.
Higher promise-to-pay, resolved on contact
Account and billing inquiries
Resolve billing questions, manage payments, and update accounts in one interaction.Payment reminders
66% promise-to-pay rate with AI agents, versus 51% with human agents, on a live payment reminder program.Fraud and dispute intake
Capture the details, verify identity, and route with full case context attached.
Steady support through volume spikes
Outages and disruptions
Handle volume spikes during disruptions and provide guided, proactive updates.Service requests
Manage all service issues and appointment scheduling without adding headcount.Account and billing inquiries
Resolve billing questions and account updates, in real time, day or night.
140+ languages, global supply chains
Service requests
Provide technician availability and troubleshooting, referencing SAP knowledge bases live.Order status and tracking
Share shipment and delivery updates across complex, multi-party supply chains.Global scale
140+ languages and regional dialects supported out of the box.
Global team support
Trusted internally
SAP runs its own internal concierge IT support on Parloa.Employee help desk
Concierge IT support for global teams, in their own language.Knowledge base lookups
Answers pulled straight from your SAP knowledge bases.
Why It Works
An answer isn't a resolution, and not where the conversation ends.
Parloa's AI agents manage the conversation. SAP Service Cloud carries it all the way to resolution.
Trustworthy
Every agent runs thousands of simulations before deployment, and is continuously monitored so you catch issues before they compound.
Production ready
Pre-built integration and low-code configuration enables Parloa to work with the SAP data and other systems you already have.
Fast implementation
Pre-built integration and low-code configuration. Parloa works with the SAP data you already have. No rip and replace.
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Embed AI into the core of your SAP customer experience.
Bring your own use cases. We'll reference real world benchmarks to model the full revenue and cost savings opportunity of Parloa x SAP for your unique business.
- 01 — Complete and submit the form.
- 02 — We build a model tailored to your business.
- 03 — We show you exactly how Parloa x SAP fits your team.
Book a demo
Amplify your customer service experience today.