OpenAI
Runs reasoning and response generation for agent conversations via GPT models.
Platform – Integrations
Accelerate AI agent performance.
Single-click connectors, pre-built integrations, APIs, and MCP give agents everything they need to take action and resolve complex inquiries.
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Customers demand fast resolutions, no matter the complexity.
50+
production-tested, native integrations
ZERO
middleware required
Single-click connectors to tools like Zendesk, Salesforce, Microsoft Dynamics 365, and ServiceNow.
MCP to ensure every action is secure, reliable, and easy to track, keeping you in control.
APIs to automate tasks, and create personalized experiences.
Conversation data flows directly into your BI tools; interaction data informs agent self-improvement.
Browse integrations.
Frontier intelligence: Powered by the world's leading AI models.
Connect Parloa AI agents to the latest large language models for flexibility to choose the right intelligence for every conversation and use case.
Anthropic
Powers agent reasoning and dialogue with Claude models for nuanced, safety-conscious conversations.
Google Gemini
Adds Gemini as a selectable model for text and voice reasoning in agent conversations.
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Microsoft Azure
Serves OpenAI and Microsoft Foundry models through Azure for enterprise-hosted inference.
Amazon Bedrock
Gives agents access to Bedrock-hosted foundation models via a BYOLLM gateway.
X.AI
Connect Parloa AI agents to Grok’s voice models, voice generation, and real-time speech-to-speech conversations.
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Mistral
Allows AI agents to securely execute complex, multi-step workflows across enterprise databases and legacy IT systems.
Voice and contact center
Connect your AI agents to the infrastructure powering every conversation, from inbound calls and warm transfers to customer outreach, across the platforms you already run your contact centers on.
Genesys
Routes inbound calls to Parloa AI agents and hands off to human agents with full context.
Amazon Connect
Connects inbound voice traffic to Parloa AI agents
Cisco
Transfers inbound calls from Cisco contact center platforms to Parloa AI agent conversation.
Avaya
Hands off inbound voice calls from Avaya platforms to Parloa AI agent conversations.
Five9
Connects inbound and outbound Five9 calls to Parloa AI agents, with warm transfer back to humans.
Talkdesk
Streams voice conversations from Talkdesk to Parloa AI agents for real-time handling.
Zoom Contact Center
Routes Zoom Contact Center voice and chat traffic to AI agents.
RingCentral
Routes inbound voice calls to Parloa AI agents with warm transfer support.
Vonage
Handles inbound voice and human handoff over SIP for AI agent conversations.
UJET
Connects UJET voice and chat channels to AI agents for automated handling.
Customer context and history
Help AI agents recognize customers and remember past interactions, so every conversation starts with full context history and without repetition.
SAP
Executes agent actions against ERP records like orders, billing, and service cases.
Salesforce
Looks up customer records, verifies identity, and writes case updates back after a conversation.
Microsoft Dynamics 365
Reads and updates customer and case records so agents act with full context.
ServiceNow
Looks up and updates incidents, cases, and knowledge from within a conversation.
HubSpot
Reads contact and deal records so agents recognize returning customers.
Pipedrive
Surfaces CRM records so agents personalize responses based on prior activity.
Zoho CRM
Reads and updates customer records to keep agent context current.
Zendesk
Retrieves ticket history and creates or updates cases from agent conversations.
Front
Finds and maintains customer contacts and accounts during customer conversations.
Freshdesk
Creates, retrieves, and updates tickets so support work stays connected to each customer conversation.
Enterprise systems
Connect to the tools, data, and infrastructure you’re already running on, so AI agents can complete transactions.
SAP
Executes agent actions against ERP records like orders, billing, and service cases.
Azure
Hosts agent infrastructure and cloud services across regions.
Snowflake
Exports conversation and event data for downstream analytics.
Databricks
Streams conversation data into a data platform for analytics and evaluation.
Google Cloud
Provides cloud hosting and data infrastructure for agent deployments.
Amazon S3
Use supported Amazon S3 actions to access data or files used by an agent workflow.
Celonis
Give agents context, analyze conversations, and trigger proactive calls.
NetSuite
Runs order, billing, and account actions directly from an agent conversation.
Shopify
Looks up orders, processes returns, and checks inventory during a conversation.
Stripe
Takes payments and processes refunds as part of an agent's resolution.
QuickBooks
Reads and updates billing and account records during a conversation.
athenahealth
Completes patient service actions like scheduling and billing lookups.
Pega
Automates case actions and wrap-up steps in Pega-run workflows.
Oracle
Connects agent actions to Oracle ERP, hospitality, and utilities systems.
Epic
Verifies patients and completes scheduling and billing actions via FHIR.
Enterprise knowledge
Ground every AI answer in trusted enterprise information, pulled from live policies, procedures, and product content.
Confluence
Uses team documentation and internal process pages to deliver accurate, consistent answers
SharePoint
Retrieves policies and internal content to keep answers current and reliable.
Notion
Brings product and process documentation directly into customer conversations.
Adobe Experience Manager
Uses approved enterprise content and digital assets to deliver consistent responses.
Google Drive
Finds relevant documents and files to give agents the context they need.
Box
Surfaces trusted enterprise files so agents can answer with confidence.
OneDrive
Connects agents with company files and documents for accurate, informed responses.
Human handoff & escalation
These integrations allow an AI agent to hand the conversation to a person instantly, with full transcript and context attached.
Zendesk
Escalates a conversation to a human agent with transcript and context attached.
Salesforce Service Cloud
Transfers calls and chats to human agents with case context and summary pre-filled.
Slack
Notifies or loops in internal teams during an escalation.
Bird
Sends outbound messages and continues conversations across messaging channels.
Microsoft Teams
Brings human experts into a conversation without losing customer context.
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