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Ride the intersection of AI and CX with Latané Conant and guests.
Bi-weekly 20-minute deep dives into governance, technology, and the culture that will lead teams through this once-in-a-generation shift in customer experience.
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Watch the latest episodes:
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Mark Niemiec | Increasing CIO business relevance with AI
Mark Niemiec, CRO of SAP Customer Experience, shares why he believes agentic customer experience should be on the top of every CRO and CIO’s priority lists.
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Matt Dixon | Conquering AI adoption FOMU
Matt Dixon, Founding Partner of DCM Insights and author of The Jolt Effect, Effortless Experience, and The Challenger Sale, explains how the right AI vendor eliminates customers’ “fear of messing up” (FOMU) in their AI adoption.
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Mike Gathright | Scaling HealthEquity’s minimal lovable voice AI agent
Mike Gathright, Chief Customer Officer of HealthEquity, shares how his team is leveraging voice AI to not only anticipate, but act on customer needs.
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Ride the agentic wave with Latané Conant
At the intersection of AI and CX is the Agentic Wave. Ready to ride it? Every other week, Parloa’s CMO, Latané Conant,explores what it takes to confidently lead through the biggest CX transformation in a generation.